Shipping policy

At CanSweet, we offer free pickup in Ancaster and standard courier shipping across Canada.

1. Free pickup
Pickup is available in Ancaster, near Costco, at no additional charge. We will notify you when your order is ready and arrange the pickup details with you. There is no minimum order value for pickup; product quantity minimums still apply.

2. Standard courier shipping
The standard minimum for printed cookies is 12 per design, shape and size. Above 12, any whole quantity is welcome. We may accept a smaller batch after reviewing the order; it is produced last, and the requested date is not guaranteed. We may decline it. There is no minimum order value for standard courier shipping.

Regions, costs and estimated transit times (CAD):
Quebec and Ontario (QC, ON): $10; approximately 3–9 business days.
Alberta, British Columbia, Manitoba and Saskatchewan (AB, BC, MB, SK): $15; approximately 4–10 business days.
New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island (NB, NL, NS, PE): $20; approximately 4–10 business days.
Northwest Territories, Nunavut and Yukon (NT, NU, YT): $40; approximately 5–12 business days.

Transit times are estimates, not guarantees. They begin after production is complete and may vary by carrier, destination, weather, peak periods and remote-area service. Please allow additional time when ordering for an event.

3. Processing and event timing
Our scalloped round printed cookies normally take one week to make. We recommend ordering at least two weeks before your event. Shipping time is additional.

4. Rush requests
If your event is too close for the standard schedule, contact us before ordering. A higher-cost Canada Post service may be available by individual arrangement. We will confirm the shipping cost and feasibility; rush delivery is not guaranteed.

Tracking information will be provided when available after shipment. If you have questions about an order or shipping, contact store@cansweet.ca.

Delivery issues and claims

Incorrect or incomplete address

The customer is responsible for providing a complete and accurate delivery address. If an incorrect or incomplete address supplied by the customer prevents delivery, redelivery or reproduction of the order is not guaranteed. If CanSweet offers redelivery or reproduction, we will tell you the exact additional amount and obtain your agreement before any additional charge is made. If the address error is attributable to CanSweet, CanSweet will take appropriate steps to correct the issue at no additional cost to the customer.

Recipient unavailable or delivery prevented by the customer

The customer is responsible for making reasonable arrangements to receive the order. Where delivery is attempted as scheduled, with reasonable notice where applicable, but cannot be completed because of the actions, absence or negligence of the customer or recipient, redelivery, if available, may involve additional charges and there is no automatic refund for the product under our voluntary policy. Statutory rights remain unaffected.

Damage during transit

If your order arrives damaged, contact store@cansweet.ca as soon as possible, preferably within 48 hours of delivery. The claim must include the order number and clear photos of both the shipping box or packaging and the damaged product. If you cannot reasonably provide these photos, contact us promptly so that we can determine another appropriate way to document the issue. CanSweet remains your point of contact and will deal directly with the carrier where applicable.

Lost or missing parcel

If a parcel shown as shipped is not received, contact us at store@cansweet.ca. We will investigate the matter with the carrier and provide an appropriate resolution based on the circumstances and applicable rights.

Late or missed delivery attributable to CanSweet

If a delay or missed delivery is attributable to CanSweet, we will give the matter priority review. An appropriate resolution may include a replacement, refund or another solution suited to the circumstances. Where the order was intended for an event on a confirmed date, we will consider the actual impact of the delay on the order’s intended use.

Statutory rights

These terms do not limit any rights or remedies available under applicable consumer protection laws.