Order Cancellations and Changes

Voluntary cancellations

You may voluntarily cancel your order for a full refund of the amounts paid if CanSweet receives your cancellation request at least 14 calendar days before the scheduled pickup or delivery date.

Cancellation requests received fewer than 14 calendar days before the scheduled pickup or delivery date are reviewed on a case-by-case basis and may be declined. An order placed fewer than 14 calendar days before its scheduled pickup or delivery date therefore has no automatic right to voluntary cancellation under this policy.

Order changes

Requests to change a design, inscription, quantity, flavour or other order details must be received at least 14 calendar days before the scheduled pickup or delivery date.

Any change remains subject to production feasibility and must be confirmed by CanSweet. If an approved change affects the order price, the applicable price difference will be charged or refunded, as appropriate.

Changes requested fewer than 14 calendar days before the scheduled pickup or delivery date are not guaranteed and may be declined.

How to submit a request

Email store@cansweet.ca and include your order number and the cancellation or change you are requesting.

Statutory rights

The 14-day period above applies only to voluntary cancellations and changes offered by CanSweet. It does not limit any statutory cancellation, refund or other rights that may apply, including where legally required disclosure or delivery obligations are not met.