Refund policy
Returns and refunds
At CanSweet, our products are made to order. We do not provide automatic refunds, exchanges or returns for a change of mind or subjective preference when the order is otherwise correct and free from defects. We review each concern on a case-by-case basis.
If your order is incorrect, damaged, defective or otherwise not as agreed, please contact us at store@cansweet.ca as soon as possible, preferably within 48 hours of pickup or delivery. Please include your order number, a description of the issue and photos where relevant. This requested reporting period helps us review the matter promptly; it does not limit any rights you may have under applicable law.
For a claim involving damage during transit, your request must include clear photos of both the shipping box or packaging and the damaged product. If you cannot reasonably provide these photos, contact us promptly so that we can determine another appropriate way to document the issue. This evidence requirement does not limit statutory rights.
After review, an appropriate resolution may include a replacement, refund or another solution suited to the circumstances. CanSweet will determine the appropriate resolution based on the circumstances, subject to any rights and remedies required by applicable law.
This policy does not limit any rights or remedies available under applicable consumer protection laws.